Returns Policy

Please read our term policy carefully to ensure that we can proceed with your request as quickly as possible.

All returns should be sent back to us in the original packaging provided. 

You have 14 days from receipt of order to request your returns number. You will receive your returns number via email. Unsuitable items must be returned within 14 days of receiving your returns number. 

Returns outside the 28-day win wind may be accepted at our discretion.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a 51north-london.com credit, which will enable you to purchase a replacement quickly and seamlessly.

The item(s) should be returned unworn and in perfect condition, with all 51north-london.com and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packaging team. If you receive an item that is damaged, please contact our customer care immediately.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. 

If your item is faulty (i.e received damaged or manufacturing fault), we can offer alternatives such as repair, exchanges or returns. For more information, please contact our customer care team.

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